What Kind of Support is Provided?
You are entitled to the following kind of support via the forum from the author of the theme…
We will support you to get up and running with Heatmap Theme, doing the things HeatMap Theme was designed to do.
Support that is provided at our discretion
When you are using the forum, you will often see the theme author and other helpful members providing support for some of the things we say ‘are not included’ (see further down this page) . These things are provided ‘at our discretion’.
When seeking assistance:
- Do make sure you have checked the user guide and searched the forum for answers first.
- Please be polite; remember a real person is giving you a real piece of their time for free to help you.
- Be clear, and concise. Its so much easier to help you if you explain clearly what the problem is.
The following types of support are not included…
- Installation support for every blog you create
- Some members like to create lots of web sites using Heatmap Theme. Of course we are happy for you to do that, and, while you are completely free to do so, we can only support you with a single installation.
- Requests for theme tweaks, customisations, or additional functionality
- Heatmap theme is complete as-is and we are happy to support the theme as-is. If you want to make it do something different, please don’t expect we are going to provide a customisation service for you.
- Tuition for PHP, CSS, FTP, HTML and WordPress itself
- There are lot of things that WordPress Users need to know about. We are not here to teach you those things. We are here to help you specifically with Heatmap Theme.
- Additional Plugins
- There are a myriad of plugins for WordPress and an infinite number of ways to use them. Heatmap Theme is designed to work on a clean install of the WordPress version available at the time of purchase. We do not provided support for additional plugins or guarantee it will work with all plugins.
