Terms and Conditions

HeatMap Insider Forum House Rules v1.2

PLEASE READ…
Your usage of the HeatMap Insider forum implies that you agree to these terms:

Rule 0(!) Backup, Backup, Backup
All hacks, tips, customisations, patches and downloads in this forum are used at your own risk. Before doing anything else make sure you backup your WordPress files, theme files and your database (and ensure you know how to restore your backups).

Rule 1. Use The Support Forums and Help Each Other
The support forums are where helpful members of the HeatMap Insider community (including myself ) can assist you. Feel free to help others if you know the answer. Don’t PM or personally email me for support. That’s what the forums are for. ;)

Rule 2. Play Nice
Be considerate to each other and myself. This is a happy place. Don’t spoil the vibe. I answer questions as quickly as I can, but remember, I am most probably in a different time zone to you, I have to sleep, rest at the weekend and sometimes take a break like a regular human being 8-)

Rule 3. Installation Support Only
Only Installation support is included in the price of the theme to get you up and running as per the features shown in the theme demo at the time of purchase.  Advice and assistance for theme customisation and tweaking,  non HeatMap Theme plugins, and general WordPress problems is not included, but may be provided, at my discretion and as my time allows.

>> Read more about what kind of support you can expect

Rule 4. Additional Services
Additional services and support such as theme customisation, and issues outside of the scope of HeatMap Theme itself such as complex plugin issues or support of the WordPress software itself may be available on a separately charged basis. I will quote you privately by email or PM before performing any additional services work on your behalf.

>> Read more about what kind of support you can expect

Rule 5. Provide full details
When you are having a problem please supply as much detail as possible so that helpful forum members (including myself) can try and reproduce it. Post a link to the site you are working on so we can see the issue. Post a screenshot if you can’t point us to a live site.

Rule 6. One Question per Post
Make the Post Title Meaningful. Don’t ask more than one question per post, and make the post title meaningful using well chosen keywords so that others who have the same problem can find the solution.

Rule 7. No SPAM… ever
Don’t spam or anything like it. Spamming will result in an immediate ban from this forum. Spam also includes making obviously self serving posts which are created solely for the purpose of driving traffic to your site, or generating affiliate or advertising revenue, and which lower the quality of posts on the HeatMap Insider. If you are recommending that someone visit an affiliate link, please designate the link with the [aff] suffix, so we know that you will be rewarded for the recommendation. Don’t create posts with affiliate links unless you are making a genuine ‘from experience’ recommendation that will be useful to fellow HeatMap Insider members.

Rule 8. Keep it clean
Don’t be rude, vulgar, use bad language or disrespectful of anyone. We want to keep this a safe friendly place.

Rule 9. HeatMap Theme only
Don’t ask questions or post about other themes or plugins that are unrelated to HeatMap Theme. You may chat about plugins as they relate to use with HeatMap theme. Posts which are unrelated to HeatMap Theme will be deleted.

Rule 10. White Hat and Black Hat topics
DO talk about White Hat Techniques for increasing your site traffic, inbound links, increasing your adsense and affiliate earnings, improving search engine placement, making a living out of your blog etc.

DON’T post anything related to Black Hat topics or any other practices of any kind which are either illegal, generally a nuisance to users of the internet or that just fill the internet with junk (for example – scraping, spam blogging, keyword spamming, keyword arbitrage, autoblogging to create search engine spam blogs scraped from rss feeds, ready-made-for-adsense websites, adsense clicking networks etc).

Who’s to judge anyway?
I don’t make any judgement on what you personally do with HeatMap Theme but please know that any posts related to what I consider to be black hat or spammy, illegal or deceptive practices will be deleted from this forum. Also, don’t engage in any Black Hat activity of any kind within this forum (such as placing tracking bugs within posts etc).

If you break any of the above rules or the terms of site usage, I will either delete or edit offending posts, issue you with a warning, revoke your posting rights, or ban you permanently at my discretion. There are no refunds in the case of a permanent ban.

I really really don’t ever want to have to do this to anyone, so please respect the rules of the house and we’ll all get along just fine.

*These rules are are subject to amendment from time to time and I reserve the right to do so at any time. The Site Admin’s decision is final. No correspondence will be entered into. Caveat Emptor and all that. Having said all that…Enjoy the forum fellow HeatMapsters!


General Forum Terms and Conditions

PLEASE READ…
Your usage of the HeatMap Insider forum implies that you agree to these terms:

By accessing “The HeatMap Insider” (hereinafter “we”, “us”, “our”, “The HeatMap Insider”, “http://heatmaptheme.com/forum”), you agree to be legally bound by the following terms. If you do not agree to be legally bound by all of the following terms then please do not access and/or use “The HeatMap Insider”. We may change these at any time so it would be prudent to review these terms regularly yourself as your continued usage of “The HeatMap Insider” after changes mean you agree to be legally bound by these terms as they are updated and/or amended.

You agree not to post any abusive, obscene, vulgar, slanderous, hateful, threatening, sexually-orientated or any other material that may violate any laws be it of your country, the country where “The HeatMap Insider” is hosted or International Law. Doing so may lead to you being immediately and permanently banned, with notification of your Internet Service Provider if deemed required by us. The IP address of all posts are recorded to aid in enforcing these conditions. You agree that “The HeatMap Insider” have the right to remove, edit, move or close any topic at any time should we see fit. As a user you agree to any information you have entered to being stored in a database. While this information will not be disclosed to any third party without your consent, neither “The HeatMap Insider” nor phpBB shall be held responsible for any hacking attempt that may lead to the data being compromised.

Your subscription to the HeatMap Insider Forum includes in-forum installation support (to get your theme up and running as per the theme demos) for the most recent versions of the software downloadable from the Themes Download forum. In-forum support for minor theme modifications may also be provided, but at our discretion and as our time allows. Your subscription does not include additional services such as theme customisation, third party application support or general WordPress support. If you request us to perform work that will require payment then we will advise you before performing any work on your behalf and quote you for these services by private email.

Program files downloadable from the Themes Download section of the HeatMap Insider Forum are guaranteed to function on a clean installation of latest version of WordPress (at the time of program file download) when activated without any changes. Once you modify any of the program files or include third party applications, then we cannot guarantee that the program files will work.

All downloadable program files in the Themes Download Section of the HeatMap Insider Forum are provided to you under the GPLv3 Licence (unless specifically stated otherwise in the license attached to the software itself) and you agree to be legally bound by these terms. Please read the terms of the license at http://www.gnu.org/licenses/gpl-3.0.html.

Due to the nature of digital download services there are no refunds for subscription to the HeatMap Insider and all sales are final. If you have any problems with our program file downloads or forums then please advise us so that we can fix the problem.

Our forums are powered by phpBB (hereinafter “they”, “them”, “their”, “phpBB software”, “www.phpbb.com”, “phpBB Group”, “phpBB Teams”) which is a bulletin board solution released under the “General Public License” (hereinafter “GPL”) and can be downloaded from www.phpbb.com. The phpBB software only facilitates internet based discussions, the phpBB Group are not responsible for what we allow and/or disallow as permissible content and/or conduct. For further information about phpBB, please see: http://www.phpbb.com/.


Refunds Policy

We want you to be completely happy with your Heatmaptheme.com membership so we offer a no questions asked, 7 day 100% money back guarantee.

If you would like to request a refund:
 Email info AT heatmaptheme.com with the details of your transaction.

Privacy Policy

What information do we collect?
We collect information from you when you register on our site or subscribe.

When subscribing on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address or phone number.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience
    (your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails
    The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

How do we protect your information?
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

We implement a variety of security measures to maintain the safety of your personal information when you subscribe or access your personal information.

Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Your Consent
By using our site, you consent to our privacy policy.

Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page.


Business Contact Details

  • Stuart Wider trading as StuartCindy Art
  • Phone: (07) 5474 0646 (this is not a phone support line – please use the forum)
  • email: info AT heatmaptheme.com (no free support via this email – please become a member)
  • Postal Address: PO Box 1058, Noosa Heads, QLD, 4567, Australia
  • Physical Address: 4 Woodhaven Way, Cooroibah, QLD 4565, Australia